FAQs (Frequently Asked Questions)
APPLICATION HELP
How do I apply Lovely Hello nail wraps?
It is super easy. Check out our video to help any answer any questions you may have. But if you don’t have time, here is a step-by-step explanation.
- Select nail wrap based on width of your nail
- Remove the protective clear cover
- Using the silver base, peel strip from backing
- Apply the wrap to the nail, firmly smooth to release any wrinkles.
- File the excess strip from the edge of the nail.
- Apply a quality topcoat, and you are done!
For additional tips or troubleshooting idea please visit out How-to-Apply page. There we have some great resources to help your with getting that perfect long-lasting manicure.
How can I get 2 manicures out of one package of Lovely Hello’s nail wraps?
Our ORIGINAL nails wraps are usually long enough to get 2 nails out of 1 single wrap. Just place the rounded end on the first nail. Cut the excess with clippers or scissors, and round the silver base end with fingernail clippers. You can then apply this other half to the same finger on your other hand. Voila! That makes each manicure only $1.50! We love life hacks that stretch our dollars.
What is the “Carrier Method” for applying nail wraps?
You can see how to use the carrier method in our application video, available here. However, it is basically where you use the paper backing that the nail wrap was peeled from to give you a place to hold the nail wrap. The goal is to refrain from touching the sticky side of the nail wrap. This backing/carrier method give you a place to hold, and thus more control when applying your wrap.
What are the wrap sizes for the different nail wrap lines you offer?
Please note: due to the individual nature of our wraps, sometime sets might have more glitter than others if it is a glitter wrap. And please know that each mobile or computer screen is calibrated differently so we do our very best to provide the most accurate online representation of our wraps as possible.
What ingredients are in Lovely Hello nail wraps?
We rely on high quality partners to manufacture our wraps. However we understand some of you love details… so here you go.
Our original lines: Polyacrylic Acid, Polyurethane-11, Cellulose Acetate Butyrate, Adipic Acid/Neopentyl Glycol/Trimellitic Anhydride Copolymer, Triethyl Citrate, Butyl Acetate, Ethyl Acetate, and Pigment. May Contain: D&C Red NO.6 Barium Lake, D&C Red NO.7 Calcium Lake, FD&C Yellow NO.5 Aluminum Lake, D&C Yellow NO.10, FD&C Blue NO.9 Aluminum Lake, Black Iron Oxide, Titanium Dioxide, Aluminum Powder, Bismuth Oxychloride, Mica, Isobutylphenoxy Epoxy resin, Polyethylene Terephthalate, Fragrance Compound
Our Semi-Cured Gels: Polyacrylic Acid, Acrylates copolymer, Glycerine propoxylate triacrylate, Isopropylthioxanthone, Pigment. May Contain: D&C Red NO.6 Barium Lake, D&C Red NO.7 Calcium Lake, FD&C Yellow NO.5 Aluminum Lake, D&C Yellow NO.10, FD&C Blue NO.9 Aluminum Lake, Black Iron Oxide, Titanium Dioxide, Aluminum Powder, Bismuth Oxychloride, Mica, Isobutylphenoxy Epoxy resin, Polyethylene Terephthalate, Fragrance Compound
Are your wraps made with nail polish?
YES! We use real nail polish in our wraps. But we are still able to keep them 7 FREE, which means they are made without the top 7 harmful chemicals found in traditional nail polish. No harmful fumes when you open the package either. Yay!
Are your wraps Cruelty-free or vegan?
Absolutely yes, they are both cruelty-free and vegan. So you can feel good about wearing our beautiful nails.
Where are your wraps made?
We design many of our wraps but also have designers all over the world. Our wraps are manufactured in both China and Korea. Our printed material and card options are printed locally in Ohio. All products are shipped from Ohio within 2 business days of placing your order, so they get to you super fast.
The tops of my nail wraps seem sticky after I apply them. Why is this?
We find that sometimes when the nail wraps are exposed to higher levels of heat, the wraps themselves can get sticky. For an easy fix, simply apply one coat of your favorite topcoat and problem solved, plus your manicure will last longer as a result.
My nail wraps peeled off? Help!
Please remember to clean nails thoroughly with the alcohol wipe before applying. Also placing nail wraps over existing glossy nail polish can lead to the wraps peeling. It is best to apply Lovely Hello nail wraps to clean, polish-free nails.
Most of our customers don't have any problems with our nails lifting, however, if you are experiencing lifting here are a few things to consider to help troubleshoot.
• Make sure the nails are applied to only the nail bed, when the wraps overlap onto the skin or cuticle, then they don't get a good seal around the edges.
• Clean nails thoroughly before use, the natural oils on your nail bed can cause lifting
• Do not apply over top traditional base coats, they have a glossier finish and will cause lifting, however a sticky base coat is like magic in a bottle, if you apply a sticky base coat those nail won't budge.
• Also many of our customers like to give their nail beds a slight buff. This can significantly help adhesion and even extend the life of your manicure.
• And if you happen to have oiler nail beds, then we do recommend a sticky base coat. Orly makes a great one for about $7 a bottle. Literally this stuff is magic.
Please note, some of our customers find that Orly bonder is a game changer for most of our various line, however I don't like to put it under our Olivia wraps, I find that my Olivia manis are longer lasting without it.
How many days of wear can I get out of Hello Lovely’s nail wraps?
Our nails wraps tend to last 5-7 days with very little signs of wear. We have had many people say they are able to last up to 14 days! Applying a top coat over the wraps can help lengthen the wear of your Lovely Hello manicure.
Can I place one nail wrap on top of another nail wrap?
YES! This is absolutely can be done. And it is recommended with our NEW Rock Your Team line. Any of our nails wraps can be doubled up. This makes for so many combinations, especially when using our translucent collection or overlays. We’d love to see what combos you end up creating. Please send us an email at hello@lovelyhello.com or reach out to us on our Facebook page. Get creative, your nails are a great canvas to show off your unique style!
How do I remove Lovely Hello’s nail wraps?
We recommend traditional nail polish remover, rather than peeling them off. Acetone or non-acetone, both types of removers work well on our nail wraps. Allow for a few extra minutes of wiping, and they will come off easily, without damaging your natural nails.
SHIPPING QUESTIONS
How much is shipping?
FREE! Shipping is absolutely free on orders of $15 or more to anywhere in the United States.
Where do you ship?
We ship internationally to some countries, however due to the current pandemic some countries are not accepting packages from the USA, please check your local country's postal rules before ordering.
Please note: We currently do not ship to the EU due to VAT and customs regulations. We are working to get this resolved so we can service our European friends again soon.
When will my order arrive?
We do our best to ship out your order the same day or the very next day, but please give us 48 hours to ship orders as a general rule. Once we ship, our trusted USPS takes over from there.
United States: 2 days handling and approximately up to 5-7 business days for shipping
International: 2 days handling and up to 15 business days for shipping
Can I have a tracking number?
We ship all orders via package rates, so yes, your orders will come with a tracking number.
Why have I not received any order confirmation details?
You should received an order confirmation immediately after placing your order. If this doesn’t happen please contact us at hello@lovelyhello.com and we will look into the issue. Many times it is a result of the email has accidentally been entered incorrectly, but no worries we’ll sleuth it out for you.
RETURNS
What is your refund policy?
We offer a 30-day return policy. If you are for some reason unhappy with your order, please contact us for more options at hello@lovelyhello.com.
I need to talk to someone about a return. Who do I contact?
It is easy please email us at hello@lovelyhello.com, and we will work with you to resolve the issue.
My item was damaged in shipping. How can I get a replacement?
If you are for some reason unhappy with your order, please contact us for available options by emailing hello@lovelyhello.com.
GENERAL
How do I contact you?
If you have any additional questions or would like to give us feedback, we’d love to hear from you. Please email us at hello@lovelyhello.com.
How do I know my credit card information is safe?
Well we have great news! We don’t have access to your financial information. We use Shopify, one of the world’s largest e-commerce platforms to work with us for all the monetary details. They have many levels of security and encryption in place to protect your information. They are experts in this arena and we are happy to partner with them to provide you this protection. If you have any additional privacy questions please see our privacy policy.
Media inquiries
We love working with the media. Please let us know how we can help. We will be working to provide a media kit soon, but until then, just give us a shout at hello@lovelyhello.com and we’ll get you the materials (high resolution logos, photos and videos) you will need.